This article covers the Embed tab of the RIKO dashboard: your client key, the embed snippet and where to paste it, the standalone chat page, the billing gate that can cover the tab, and the notice visitors see inside the chat.
Your client key
In the RIKO dashboard, open the Embed tab. The first card shows Your client key. This key identifies your account to the widget and is built into the embed snippet. Keep it private - do not post it anywhere other than in your website code. Click Copy to copy it.
The embed snippet
The Embed snippet card holds a short piece of code. Click Copy to copy it. It looks like this, with your own client key in place of CLIENT_KEY:
<script
src="https://api.rapidintelligence.com.au/widget.js"
data-key="CLIENT_KEY"
data-api="https://api.rapidintelligence.com.au"
data-title="RIKO">
</script>Paste it once, just before the closing </body> tag, on every page where you want the chat bubble to appear. Once your site is published, the chat bubble appears in the bottom-right corner. The snippet is the same for every platform; only where you paste it differs.
Where to paste it on common platforms
The Embed tab has a row of platform tabs with step-by-step instructions:
- HTML / Script: open your site's HTML and paste the snippet at the bottom of the
<body>section, then save and publish. - WordPress: install the Insert Headers and Footers plugin (by WPCode) under Plugins > Add New, then go to Settings > Insert Headers and Footers, paste the snippet into Scripts in Footer and click Save.
- Shopify: in Shopify Admin go to Online Store > Themes > Actions > Edit Code, open Layout > theme.liquid, find the closing
</body>tag and paste the snippet just above it, then Save. - Webflow: go to Project Settings > Custom Code, paste the snippet into Footer Code, Save and Publish.
If your website is managed by a web developer or agency, send them the snippet and ask them to add it before </body> on every page.
Check that it is working
After publishing, open your website and look for the chat bubble in the bottom-right corner. Ask it a question. On the Booking and Pro plans you can also try the bot without publishing anything by using the Test Bot tab in the dashboard. Every chat, including test chats, appears in the History tab.
If the bubble does not appear, check the Widget switch under General in the Settings tab. When it is off, the widget is not shown on your website at all and the Home tab pill reads Widget Off.
The standalone chat page
The Standalone chat link card on the Embed tab gives you a full-page version of your bot at an address of the form:
https://rapidintelligence.com.au/chat?key=CLIENT_KEYShare this link anywhere you cannot embed code: an email signature, an Instagram bio, a Google Business profile or an SMS. It opens the same bot with the same knowledge base and settings, shows your widget name in the header, and includes the lead capture form if you have turned that on. Click Copy next to Chat URL to copy it.
The billing gate on the Embed tab
If your account does not yet have a subscription set up, the Embed tab is covered by a panel headed Complete your billing setup. Click Add payment details to go to checkout; once your card is on file the panel disappears and your client key, chat link and snippet are shown. Your free trial still applies - the card is saved and only charged when the trial ends. See Billing and subscriptions.
The notice visitors see in the chat
Every RIKO chat shows a small line under the message box: "This chat is AI-powered. Your conversation may be stored to improve our service." There is also a Privacy link to the Rapid Intelligence privacy policy. This notice is part of the widget and cannot be removed. It tells visitors they are talking to an AI, not a person, and that the conversation is kept - you can see stored conversations in the History tab.
Removing the widget
Delete the snippet from your website code and publish again. To hide the widget temporarily without touching your site, turn off the Widget switch in Settings instead.