Notes on marketing, service, and what actually moves the needle for small healthcare and professional-services businesses - plus product news from the team building RIFT, RIKO and RISE.
Six checks, about an hour, using reports already in your practice software: uninvoiced appointments, draft invoices, unpaid balances, claims that never came back, out-of-date rates, and whether the diary agrees with the ledger.
Read more →What the research actually says about where clinic money goes missing: Australian GPs undercharge at 11.8% of encounters, invoices settle 6.9 days late on average, and up to 65% of denied claims are never reworked. Five verified stats, and what to do about them.
Read more →The renamed NDIS Pricing Schedule took effect 1 July: psychology up $20 an hour, cuts elsewhere, and a new suffix line-item structure for travel, cancellations and telehealth. What to check in your billing setup this week.
Read more →Billing someone you care for is different from billing a customer. Why the overdue drawer fills in clinics specifically - and the six structural habits that empty it without anyone having to be brave.
Read more →Step-by-step through Cliniko's two complementary reports - Uninvoiced appointments and Outstanding invoices - plus the gaps neither can see: partial payments, claim outcomes, and money handled outside the system.
Read more →The Activity report filter that surfaces appointments with no invoice, the three receivables reports, why there's no such thing as a draft invoice in Zanda, and what its built-in reminders can't chase.
Read more →Real numbers from a Melbourne psychology practice's first seven weeks with RIKO: 52% of patient questions arrived outside 9-5, and the busiest hour of the week was 8pm - three hours after reception goes home.
Read the case study →A plain explanation of what a healthcare AI chatbot actually is, how it works, and what makes it different from a generic chatbot bolted onto a clinic's website.
Read more →A practical checklist for evaluating one before you buy: clinical-advice boundaries, crisis handling, data residency, practice-software integration, and AHPRA compliance.
Read more →Similar AI under the hood, very different guardrails. Where a generic customer-support chatbot falls short in a clinical setting, and what to check instead.
Read more →For a local clinic, the thing that actually gets you referred isn't your ad spend - it's whether someone got a straight answer at 9pm on a Tuesday. Why responsiveness outperforms reach for small practices.
Read more →Enterprise service desks run on tiers so the right question reaches the right person. Here's how the same idea scales down to a two-practitioner clinic - and what "tier zero" should actually be doing.
Read more →Most new-patient enquiries don't arrive at 10am on a Monday. They arrive whenever someone finally decides to ask - and if nobody's there, they usually just ask somebody else.
Read more →Paste a read-only API key and your clinic's leak report runs from live Cliniko data, refreshed daily - no exports. What syncs, the honest edges of what Cliniko's API can show, and where Zanda practices stand.
Read more →Zanda's public API beta has closed enrolment, so a practice without access can't currently get it. RIFT doesn't wait for it and runs from your own export; RIKO's booking flow is the part that's genuinely gated. Here's the honest position and what we're doing about it.
Read more →Zanda's public API is still in beta and has no endpoint for creating appointments, so for practices with API access RIKO creates the client record and hands the patient to Zanda's own portal to book. Here's what Zanda's own roadmap says is coming, and how it compares to Cliniko today.
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