This article explains the AI Assistant tab in the RIKO dashboard: what information it draws on, how to use it, and its limits. It is available on the Pro plan.
What the AI Business Assistant is
The AI Assistant tab (headed AI Business Assistant) is a chat with an AI mentor that has read your own business data. It is separate from the widget on your website: visitors never see it, and it never talks to them. Its job is to give you specific, practical advice about your website, your content and your bot's results.
What it can see
Before answering, the assistant is given:
- Your knowledge base: the crawled pages of your website and your uploaded documents.
- Your widget setup: business name, plan, contact email, whether booking is on, widget colours, welcome message and personality prompt.
- Your analytics: conversations and escalation rate for this month and last month (and bookings if booking is on), the trends between them, and the top visitor questions from last month.
It does not read individual chat transcripts. It sees the top questions and the totals, not who said what.
How to use it
- In the RIKO dashboard, open the AI Assistant tab (on the Pro plan the Need help? button on the Home tab also opens it).
- Type a question in Ask something about your business... and click Send.
- Keep the conversation going: the assistant remembers the recent messages in your session, so you can ask follow-ups.
Good questions to ask:
- "What is missing from my website that visitors keep asking about?"
- "Why did my escalation rate go up this month?"
- "How can I get more bookings through the widget?"
- "Suggest a better welcome message for my widget."
- "Which of my services pages need more detail?"
The assistant leads with the answer and uses short bullet points. It refers to actual content from your site and documents where it can.
What it cannot do
- It cannot change any setting. Anything it suggests, you apply yourself in the relevant tab.
- It cannot see your invoices or billing. For that, use the billing page (see Billing and subscriptions).
- It cannot read full conversation transcripts. Use the History tab for those.
- It cannot see your practice-management system or calendar.
- Its memory of the conversation is per session and clears after about four hours of inactivity or when you reload the dashboard.
Plan requirement
The AI Business Assistant is a Pro feature. On the trial, Essentials and Booking plans the AI Assistant tab shows a padlock and opens the Plans & Upgrade page. See RIKO plans, trial and upgrading.