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From a real clinic's books

In one 10-clinician psychology practice, RIFT found $12,000 of completed work that was never invoiced last financial year.

By the time anyone noticed, most of it was too old to chase.

That is why RIFT runs every week, not once a year.

Where the money goes

Six ways a busy clinic quietly loses money.

None of them are dramatic. All of them are sitting in your practice-management system right now.

Sessions completed and never invoiced
Invoices sent and never chased
Medicare, DVA and WorkCover claims that never came back
The payer's share left sitting on a patient's invoice
Cancellation and non-attendance fees the clinic's own policy allows, never raised
Prepaid session blocks never drawn down properly
Approved care, never delivered

And the sessions nobody booked.

96 patients In the same practice, over the same twelve months, 96 patients quietly stopped coming partway through a funded plan - Medicare, NDIS or care-plan sessions approved and still waiting. Roughly $180,000 of approved care, unused.

To be clear: this is not money owed. It is care that was already approved and never used. RIFT keeps it separate from the leak for exactly that reason - but a patient who stopped halfway through a funded plan is a clinical outcome, not just a missed booking. RIFT surfaces them so your team can reach out.

What happens after the report

Finding it is the easy half.

Every practice dashboard can hand you a report and leave you the work. RIFT does the work.

Writes the chase email in your clinic's voiceWith your letterhead and your signature - not a robot's.

Approve each one, or let it run hands-offStart with approvals. Turn on auto when you trust it.

Chases the payer, not the patientWhen WorkCover owes the share, the patient is never emailed about it.

Stops the moment the invoice is paidLive data means no awkward "please pay" after they already have.

Daily caps, send windows, unsubscribe, full audit trailEvery email on record: who it went to, when, and why.

Booking prompts written to AHPRA's advertising guidelinesSent only where there is a clinical indication - no inducements, no urgency language.

The free leak report

The number is free. The names are paid.

Sessions completed, never invoiced - appointments marked done in Zanda with no invoice ever raised for them.
Invoices outstanding past your terms - invoices sent, unpaid, and older than your own payment terms allow.
Claims that never came back - Medicare, DVA and WorkCover claims lodged but never confirmed paid.
Payer share left on patient invoices - the insurer's or scheme's portion sitting on an invoice addressed to the patient.
Fees your policy allows, never raised - cancellation and non-attendance fees your own policy permits that were never charged.
How you get yours

Two ways in. Both free.

Already in Zanda's API beta

Connect read-only

RIFT connects to Zanda's API with read-only access and runs your report from live data. Nothing to export, nothing to send.

Not yet

A five-minute export from Zanda

Tools → Data Export in Zanda. These are the exact files RIFT reads - so nothing clinical is ever sent:

clientsappointmentsinvoicespaymentsinvoice paymentsinvoice itemsreferralsMedicare claimspack instancespack sessions

Any client file matching notes, forms, communications, diagnoses or insurance is explicitly excluded - RIFT will not read it.

One honest caveat. The appointments file carries reception's scheduling notes, because "*paid $50 cash" written in a diary is exactly how RIFT catches money that never reached an invoice. That is the only free text it reads.

What is never involved: no clinical notes, no case files, no intake forms, no diagnoses.

Before any data changes hands, you accept our data agreement - it is recorded with your enquiry. Your report is emailed back once the analysis has run, covering your last 12 months.

Built for Zanda. Cliniko is next.

On Cliniko? Join the waitlist below and your launch price is locked for life - whatever RIFT costs later, a founder clinic keeps the price it joined at.

Join the Cliniko waitlist →
Pricing

First leak report free. Then it keeps finding.

Solo
1-2 active clinicians
$99/ MO
Practice
3-8 active clinicians
$249/ MO
Group
9-15 active clinicians
$399/ MO
Enterprise
16+ active clinicians
Talk to us

Priced on clinicians who actually saw a patient in the last 30 days, measured by RIFT at every sync - never self-reported. Locums and dormant diaries do not inflate the bill.

Get your leak report

What did your clinic not collect?

Tell us where to send it. We reply within one business day to set up access - the report itself is emailed back once the analysis has run.

The number is free. No card, no commitment.
Enterprise-size clinic? Same form - a human replies.