Last updated: 3 June 2026 | Effective: 3 June 2026
This Privacy Policy explains how Rapid Intelligence Systems collects, uses, stores, and discloses personal information when you use our website or our RIKO AI customer service platform (the "Platform"). By accessing our website or using the Platform, you agree to the practices described in this policy.
We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we handle data from individuals in the European Economic Area, we also adhere to the principles of the General Data Protection Regulation (GDPR).
Rapid Intelligence Systems is the trading name of Cooper Lee Chochovski, an Australian sole trader.
ABN: 92 318 977 973
Registered address: 12 Fortuna Ave, Balwyn North 3104, Victoria, Australia
Contact: contact@rapidintelligence.com.au
When you create an account or subscribe to the Platform, we collect:
When a visitor uses a RIKO widget embedded on your website, we may collect:
We do not create persistent accounts or profiles for end users. We do not knowingly collect end user data beyond what is provided in the course of the conversation.
When you visit our website, we collect standard web server logs including IP address, browser type, pages visited, and referral source. This is used solely for security monitoring and aggregate analytics.
During Platform setup, we crawl and index the publicly accessible pages of your website to build the RIKO knowledge base. This content is stored on our servers and used exclusively to operate your AI assistant.
We use the information we collect to:
We do not sell personal information to third parties. We do not use end user chat data to train AI models.
We share data with the following third parties solely to operate the Platform:
We do not permit sub-processors to use your data for their own commercial purposes beyond what is necessary to provide their services to us.
If you are a business client, you are the data controller in respect of any personal information collected from your end users through the RIKO widget. You are responsible for:
Sensitive information includes health information, financial account details, government identifiers (e.g. Medicare numbers, Tax File Numbers), biometric data, criminal history, and any other category defined as sensitive under the Privacy Act 1988 (Cth) or applicable state health privacy legislation.
You must not use the Platform in a manner that requires us to process sensitive information on your behalf unless you have first obtained our written agreement and demonstrated appropriate safeguards are in place. We reserve the right to suspend or terminate your account if we identify sensitive information is being processed in breach of this requirement.
We are not responsible for any privacy obligations arising from your use of the Platform to collect your customers' personal information.
If you operate in a regulated industry (including healthcare, legal, financial services, or childcare), you are solely responsible for ensuring your use of the Platform complies with all applicable industry-specific privacy and confidentiality obligations, including:
We make no representation that the Platform is compliant with any specific industry regulation. You should seek independent legal advice before deploying the Platform in a regulated context.
The Platform dashboard uses a single authentication cookie (ri_token) to maintain your logged-in session. This cookie is HttpOnly, Secure, and SameSite=None.
The RIKO widget uses browser session storage to maintain conversation context within a single page visit. Session storage is cleared when the browser tab is closed. No persistent cookies are set on your visitors' browsers.
We use Google Analytics 4 on our marketing website to understand how visitors find and use the site. Google Analytics sets cookies to collect anonymised data including pages visited, time on site, and referral source. IP anonymisation is enabled. No Platform data, conversation content, or personal information entered into the RIKO widget is shared with Google Analytics. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
We take reasonable technical and organisational measures to protect personal information, including:
Authorised Rapid Intelligence Systems personnel may access your account and its contents — including logging in to your account — where reasonably necessary to provide support, investigate or resolve technical issues, maintain the security and integrity of the Platform, or comply with a legal obligation. Such access is limited to what is reasonably necessary for the relevant purpose and is restricted to personnel on a need-to-know basis.
If you believe there has been a security incident affecting your data, contact us immediately at contact@rapidintelligence.com.au.
If you are in Australia or the European Economic Area, you have the right to:
To exercise any of these rights, email contact@rapidintelligence.com.au. We will respond within 30 days.
The Platform is intended for use by businesses and is not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify active account holders of material changes by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.
For privacy questions or requests: contact@rapidintelligence.com.au
Post: 12 Fortuna Ave, Balwyn North 3104, Victoria, Australia