RIKO is an AI front desk that learns your practice and answers patient questions, handles booking enquiries, and connects directly into Cliniko and Zanda — covering your practice 24/7 without ever touching your patient records.
Visitors decide whether your practice feels worth contacting before they've scrolled past the header. If nothing engages them, they're already gone.
RIKO's chat widget appears immediately on every page, giving every visitor a clear signal that help is available right now.
A prospective patient with a question about fees, Medicare, or what to expect will simply move on if they don't get an answer within seconds.
RIKO knows your services inside out and responds instantly: fees, Medicare rebates, NDIS, how sessions work. No hold music, no delay.
If a patient can't figure out how to book quickly, or has to wait until Monday to try, they'll find a practice that makes it easier.
RIKO guides patients through booking 24/7, with direct integrations into Calendly, Cliniko, and Zanda, so appointments happen automatically.
RIKO reads your website, your services, your practitioners, and your fees. It builds a knowledge base from your own content, the way a new receptionist would read their induction notes, but in minutes.
→One line of code, works on any website. Your RIKO widget appears on every page, ready to respond the moment a patient lands, day or night.
→From gap fees to getting started with treatment, RIKO responds instantly, even at 2am on a Sunday. You wake up to conversations, not missed opportunities.
RIKO isn't a generic chatbot. It's built around your specific services, fees, and practitioners and knows the questions allied health patients actually ask.
New patient enquiries and "how do I get started?"
Fee, gap, and private health insurance questions
Medicare Better Access and NDIS funding questions
Booking requests, with integrations into Calendly, Cliniko, and Zanda for scheduling
Practitioner availability and speciality questions
After-hours coverage when reception is closed
Automatic crisis escalation: if a patient mentions self-harm or distress, RIKO immediately provides crisis resources (Lifeline 13 11 14, Beyond Blue, 000) and alerts your team.
"We were surprised how naturally RIKO handles patient questions: everything from Medicare rebates to how our sessions work. It's taken a real load off our admin team, and new patients get an immediate response even when we're closed. The Zanda integration was the piece we didn't know we needed. Bookings land straight into our system without anyone having to touch them."
Generic chatbots stop at collecting a name and number. RIKO goes further: it syncs confirmed bookings directly into the practice management tools your team already uses every day.
When a patient books through RIKO, the appointment lands straight in Cliniko or Zanda. Your team opens the morning to a full calendar. Nothing to transcribe.
Route enquiries to the right practitioner based on availability, speciality, or location. RIKO handles the triage; Cliniko and Zanda handle the record.
Patients receive an instant confirmation email. Your practice management software reflects the booking immediately. No gaps, no miscommunications.
Patient records in Cliniko and Zanda are never read by our AI. RIKO only writes confirmed booking data. Clinical notes, patient history, and health records stay entirely within your practice management system. Built and operated in compliance with the Australian Privacy Act (APPs), and designed to help your practice meet AHPRA advertising obligations — the AI never makes unsubstantiated health claims or gives clinical advice. See our security & privacy standards →
Cliniko & Zanda integration available on Pro plan · $149/mo
30-day free trial on every plan. No lock-in contracts. Cancel anytime.
24/7 AI trained on your website, with a full dashboard to see every conversation.
Start free trialAdds AI booking: collects patient details, sends confirmations, and fills your calendar overnight.
Start free trialDeep Cliniko & Zanda integrations, multi-practitioner support, analytics, and an AI assistant for your data.
Start free trialEvery plan includes the chat widget, knowledge base, conversation dashboard and lead capture.
Set up takes less than a day. Your 30-day free trial starts the moment you sign up. Cancel anytime.
Start free trial →No lock-in · Cancel anytime · Australian-hosted data · Privacy Act compliant