2-minute research survey

How does billing admin actually go at your clinic?

We're researching a new tool for allied health clinics and we need honest answers from people who live with the billing, not guesses. Four quick questions, no right answers. As a thank-you we'll email you 20% off RIKO or RISE.

1. Who handles claims, rejections, and unpaid invoices at your clinic?

Reception / admin team Practice manager The practitioners themselves External bookkeeper or billing agency

2. Roughly how many hours a month does billing admin take across the team?

Creating invoices, submitting claims, fixing rejections, chasing payments.

Under 5 hours 5 to 15 hours 15 to 40 hours Over 40 hours Honestly, no idea

3. Last quarter, how much money do you think slipped through the cracks?

Appointments never invoiced, rejected claims never resubmitted, invoices never chased, funded sessions that expired unused.

I could put a rough number on it No idea - nobody really tracks that We don't really lose anything

Your rough number for the quarter (AUD)

4. Which payer is the biggest admin headache?

Medicare / care plans WorkCover TAC DVA NDIS Private health funds None of them are a problem

Email (for your 20% discount code)

Clinic name (optional)

I'm open to a 10-minute call about this - no sales pitch, we just want to understand how billing works at real clinics.

Phone number (so we can call you)

Website

Your answers are used for product research only. Your discount code is emailed automatically.

Thank you.

That genuinely helps. Your 20% discount code has been emailed to you (check spam if it's not there in a minute) - and if you ticked the call box, we'll be in touch to find a time.